QVC Issues Statement Regarding North Carolina Fulfillment Center Fire

ENGLEWOOD, Colo., December 20, 2021–(BUSINESS WIRE)–On Saturday, December 18, 2021, QVC, Inc. ("QVC" or "the Company") experienced a fire at its QVC Rocky Mount, Inc. fulfillment center in North Carolina. At this time, the Company is focused on the safety and well-being of its team members and is taking steps to provide them with support and resources. The building will be closed until further notice. QVC will continue to pay the salaries of all team members unable to work due to the facility closure at least through the end of December and is evaluating other options to help them.

QVC is working to assess the financial and business impacts of the incident and evaluate alternatives to normalize operations as soon as practicable. Rocky Mount is the Company’s second-largest fulfillment center processing ~25-30% of volume for both QVC and HSN businesses and is the Company’s primary returns center for hard goods, which create significant challenges to a prompt resolution. However, over the last 48 hours, the Company has taken a number of steps designed to protect the operational integrity of the business and the customer experience notwithstanding this tragic event. QVC has engaged in a preliminary review of salvageable inventory at the facility, diverted inbound orders to other parts of the ecosystem and begun evaluating secondary facilities that could be employed to supplement fulfillment and returns demand while Rocky Mount remains closed. (Read more)