Updated: Pinetops NC – “Alert!” King Chef Chinese Restaurant Double Billed My Debit Card And Don’t Want To Refund My Money


Lesson learned: I received a response back from my bank. If you should have this experience I suggest that you contact your bank or credit card institution to file a dispute and therefore the matter will be cleared up. As I stated in a comment below when this happened to me before the merchant refunded the money back to my card or gave me the money. I believe the difference here lies with the incident was in the authorization stage and had not been actually billed when the others must have been actually billed. See the response from my institution as follows. I hope this will help others in the future.

Thank you for your message. We do see that the merchant processed two requests for authorization. An authorization will hold the funds from your account for 3 business days or until the merchant posts the charge to your account whichever comes first. We see that the merchant has posted one transaction and the other authorization has released the funds back to your account as of 2/28/13. Please note that since the transactions were only authorizations, that you will not see a credit from the merchant since only one charge was posted to the account. Thank you for using Member Access.

“Alert!”

On Sunday, February 24, 2013 King Chef Chinese Restaurant double billed my card.

This is what happened. The female owner swiped my card at  6:32 PM for $23.44 and she showed me her machine and it read “Host Response.” I said that has nothing to do with my card. She swiped my card again at 6:33 PM for $23.44.

On Monday, February 25 I noticed that my card had been billed twice. I didn’t have time to go to the place of business.

On Tuesday, February 26 I stopped by the place of business and the female owner was not there. An employee told me to come back the following day.

On Wednesday, February 27 I stopped by the place of business and the female told me to come back the following day she was going to check her total at home. I told her I have nothing to do with her total at home that my card had been debited twice. I said I will be back tomorrow and I want my money.

On Thursday, February 28 I stopped by the place of business and the female told me she forgot the total to let her go home give her 10 minutes. I said I have to go but I will be back later. I stopped back by later and she waited on a female and then a male came in and she waited on him after telling me to wait. She then went back preparing food however 2 other employees were working. I said I got to go I want my money. This is when she going to show me something talking about her total was right and she didn’t bill me twice. I said here it is on paper and yes you did.

I walked down to the Police Department and asked the dispatcher to call the police to the place of business. He told her the same thing I did that my card had been billed twice and that she needed to pay me or unless she chooses not to. She chose not to.  

I have contacted the State Employees Credit Union and I was told how to dispute this transaction.

Folks you need to check your Debit/Credit card online often to make sure you are not being billed twice.

Note: Updated: 3/2/2013 13:34

Advertisements

3 thoughts on “Updated: Pinetops NC – “Alert!” King Chef Chinese Restaurant Double Billed My Debit Card And Don’t Want To Refund My Money

  1. Note: After doing some research I found out that some places do not refund the money but wait for the customer’s bank/credit card to dispute the bill. I have had this to happen to me a couple of times and when I contacted the merchant it was no problem. Everyone that I know that experience such said the merchant refunded them also.

    Lesson learned: If it happens again in the future I will just show the merchant and if they do not want to refund me I will just contact my bank and dispute the charge.

    Like

  2. That’s just poor business practice on the part of the restaurant. Such a simple thing to correct. I hope you get your money back.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.